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Presale
1. What are the shipping times?
Shipping times may vary depending on the product and your location. On average, orders are delivered within 7 to 15 business days. You’ll receive a tracking number as soon as your order is shipped.
2. What payment methods do you accept?
We accept multiple payment methods, including:
Credit cards (Visa, Mastercard, etc.)
PayPal
PIX (if available in your country)
3. Can I exchange or return a product?
Yes! You can request an exchange or return within 7 days of receiving your order, as long as the item is unused and in its original packaging. Just contact our support team via email or WhatsApp to get started.
4. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and instructions to follow your delivery. You can also track it directly on our tracking page if available.
5. What if my order arrives damaged or incorrect?
We're sorry about that! If your order arrives damaged or incorrect, please contact us right away with photos of the item and packaging. We’ll quickly resolve the issue with a replacement, exchange, or refund.